POLITIQUE DE CONFIDENTIALITÉ
We are ISSEY MIYAKE EUROPE, also known as ISSEY MIYAKE. This privacy notice is designed to inform you about how we are committed to processing your personal data. This notice outlines our practices and informs you of your privacy rights and how the law protects you.
ISSEY MIYAKE EUROPE is registered in France, under number 316 138 635 RCS Paris.
Registered office address: 5 Place des Vosges, 75004 Paris.
If you have any questions or would like more details on how we use your personal data, please let us know. See How to contact us below for various ways to reach us.
1 What personal information do we collect about you?
2 What types of personal data do we use?
3 With whom do we share your data?
6 Reducing crime and operating safely and legally
7 Operating our business effectively
8 Developing our products and services
9 What happens if you choose not to provide us with your personal data?
10 How do we use your data for marketing?
11 How long do we keep your personal data?
12 Do you want us to share with you the personal data we hold about you?
13 Is the personal data we hold about you incorrect?
14 Do you want us to stop using your personal data?
15 Do you want to withdraw your consent or object to us using our legitimate interest for marketing?
What personal information do we collect about you?
Means of communication:
- Addresses, emails, phone numbers
Documentary data:
- Details you provide about yourself for marketing and customer service purposes
- All permissions, consents, and preferences you provide to us.
What types of personal data do we use?
Data we collect when you use our products and services:
- Your payment and transaction data
- Your IP address when you visit our website or update your marketing preferences
- Your purchase and usage data for our products and services
- Your refund data
- Your data exchanged with us by phone
- Your usage data on our website
- Your data exchanged with us by email or mail
- Information you provide by filling out forms on our website or in-store
- Data transmitted during a recruitment process
Data from third parties we work with:
- Card associations
- Fraud prevention agencies
- Recruitment and referral agencies
- Government agencies and law enforcement bodies
With whom do we share your data?
We may share your personal data with the following organizations:
- Regulators and other competent authorities
- Fraud prevention agencies. All orders placed through our website are processed and monitored by Signifyd, which verifies there is no fraudulent intent. Their privacy policy is available on their website.
- Companies with whom you ask us to share your data
- We may need to share your personal data with other organizations to provide you with the desired product or service. When you register your contact details with us, use our website, or place an online order, we share your data with Shopify, Intillium, and Klaviyo, whose privacy policies are available on their respective websites.
- If you request to receive marketing material from us by email, this will be handled by a third-party provider, Klaviyo. Their privacy policy is available on their website.
How do we use your data?
Data protection law states that we can only use personal data if we have a valid reason to do so. The law states that we must have one or more of these reasons:
- To fulfill a contract we have with you
- When it is our legal duty
- When it is in our legitimate interest
- When you consent
There is a legitimate interest when we have a legitimate business or commercial reason to use your information. But even then, this must not unfairly go against what is good and best for you. If we rely on our legitimate interest, our reasons will be shared with you.
Below is a list of all the ways we may use your personal data, along with the reasons we rely on to do so. Our legitimate interests are also listed below.
Serving our customers
What we use your personal data for:
- To provide our products and services
- To manage our relationship with you or your company
- To develop new ways to respond to our customers and grow our business
- To develop and carry out marketing activities
- To study how our customers use our products and services
- To market our products and services
Our reasons:
- Your consent
- Contract performance
- Our legitimate interests
- Our legal obligation
Our legitimate interests:
- Keeping our records up to date
- Determining which of our products and services may be of interest to you and informing you about them
- Developing products and services, and what we charge for them
- Defining customer types for new products and services
- Seeking your consent when we need it to contact you
- As an active customer, keeping you informed about new products and events
- Being effective in fulfilling our legal and contractual obligations.
Reducing crime and operating safely and legally
What we use your personal data for:
- To detect, investigate, report, and seek to prevent fraud
- Managing risks for us and our customers
- Complying with laws and regulations that apply to us
- Responding to complaints and seeking to resolve them
Our reasons:
- Contract performance
- Our legitimate interests
- Our legal obligation
Our legitimate interests:
- Developing and improving how we handle fraud, as well as fulfilling our legal obligations in this regard
- Complying with regulations applicable to us
- Being effective in how we fulfill our legal and contractual obligations.
Operating our business effectively
What we use your personal data for:
- To manage our business efficiently and adequately. This includes managing our business capacity, financial position, communications, corporate governance, planning, and auditing.
Our reasons:
- Our legitimate interests
- Our legal obligation
Our legitimate interests:
- Complying with regulations applicable to us
- Being effective in fulfilling our legal and contractual obligations
Developing our products and services
What we use your personal data for:
- To develop and manage our brand, products, and services
- Managing how we work with other companies that provide products and services to us and our customers.
Our reasons:
- Contract performance
- Our legitimate interests
- Our legal obligation
Our legitimate interests:
- Developing products and services, and what we charge for them
- Defining customer types for new products and services
- Being effective in how we fulfill our legal and contractual obligations
- Complying with regulations that apply to us.
What happens if you choose not to provide us with your personal data?
We may need to collect personal data under the law or a contract we have with you.
If you choose not to provide us with this personal data, it may delay or prevent the provision of our products or services.
Sometimes we may ask you for information that is useful to us but not required by law or by contract. In this case, we will clearly indicate this by labeling it as optional. You are not obliged to provide this additional information, and your choice will not prevent us from providing you with our products or services.
How do we use your data for marketing?
We may use your personal data to inform you about relevant products and events. This is what we mean when we talk about "marketing."
We will send you marketing messages based on what you have told us about yourself.
We will only send you marketing messages if we have your consent or a legitimate interest. This is a legitimate business or commercial reason to use your information, which does not unfairly go against what is good and best for you.
You can ask us to stop sending you marketing messages at any time by contacting us at any time by clicking the unsubscribe button at the bottom of any marketing email, or by contacting us in writing.
How long do we keep your personal data?
We keep your personal data as long as you are an ISSEY MIYAKE customer. The points below show how long we keep what information, and our reasons.
What data:
- Personal data, including transaction and complaint history.
For how long:
- Up to six years after the last contact.
Our reasons:
- Keeping our records up to date, determining which of our products and services may be of interest to you and informing you about them
- To answer any questions, claims, or complaints
- To comply with regulations that apply to us
- Being effective in fulfilling our legal and contractual obligations.
Do you want us to share with you the personal data we hold about you?
If you would like us to share the information we hold about you, please let us know. See How to contact us below for various ways to reach us.
If you wish to contact us, it would be helpful, to respond to your request, if you could provide your address, contact details, and what you would like a copy of.
You may sometimes be asked to provide proof of identity before we show you your personal data - this helps us prevent unauthorized access.
Is the personal data we hold about you incorrect?
You have the right to challenge any information we hold about you that you believe to be inaccurate or incomplete. Please contact us using one of the methods described in the section How to contact us. We will take reasonable steps to verify and correct it.
Do you want us to stop using your personal data?
You have the right to object to certain ways we use your personal data, or to ask us to erase, delete, or stop using your personal data if we no longer need to keep it. This is known as the "right to object" and the "right to erasure," or the "right to be forgotten." Please note that such requests are not always possible due to legal obligations we may have to retain this data. For example, to ensure you still benefit from your rights under consumer law.
In some cases, there will be legitimate, legal, or other official reasons for us to keep your data. But if you think we shouldn't use it, please let us know.
We may be able to restrict the use of your data. This means it would only be used for certain activities, such as legal claims or the exercise of legal rights. In this case, we will not otherwise use or share your information during the restriction period.
You can ask us to restrict the use of your personal data if:
- it is incorrect
- it has been used unlawfully but you do not want us to delete it
- it is no longer relevant, but you want us to keep it for use in legal actions.
- you have already asked us to stop using your data, but you are waiting for us to tell you if we can continue to use it.
If you wish to object to how we use your data, ask us to delete it, or restrict how we use it, please contact us using one of the methods indicated in the section How to contact us.
Do you want to withdraw your consent or object to us using our legitimate interest for marketing?
You can withdraw your consent or object to our marketing practices at any time. In this case, you can do so in the following ways:
- By unsubscribing from an email you receive from us that contains an "unsubscribe" link
- By contacting us and informing us using the section How to contact us
If you withdraw your consent, we may not be able to provide you with certain products or services. If this is the case, we will inform you.
How to contact us
If you have any questions or would like more details on how we use your personal data, please let us know:
- By filling out the "Contact us" form on our website
- By email: privacy@issey-europe.com
- By mail: ISSEY MIYAKE EUROPE, 5 Place des Vosges, 75004 Paris
- Or by phone: +33 1 44 54 56 00
You also have the right to complain to the Information Commissioner's Office. You can do this by using the relevant section on their website.