If you would like to cancel or amend your order prior to dispatch please contact Customer Services as soon as possible using the contact details below:

Customer Services

Email:
help@eu.isseymiyake.com
Phone:
+33 1 87 44 58 71
※Availability:
Monday-Friday (not including bank holidays): 10am-6pm

Full information about rights of EU customers to cancel orders after dispatch can be found in our TERMS OF SALE.

Please check all the items that you have received against your order as soon as it is delivered and inform us as soon as possible of any discrepancies.

Products must be returned with their original packaging and swing tags intact. The product must be unused, unworn and in an unaltered condition. Please try on garments with care. Footwear must be tried on carpeted surfaces only. Please be aware that for hygiene and quality reasons, socks, stationery, and books cannot be returned once the packaging has been opened.

If you have any questions about products you have purchased, please get in touch with us by email at help@eu.isseymiyake.com or via our contact form or chat. We will be happy to offer you advice on fit or styling so that you can get the best from your new clothes.

If you do wish to return an item from your order, please ensure that it reaches us no later than 14 days after you receive it. A return label will be slipped into your package along with your order. Please retain the tracking details provided when your return is collected or left at a suitable drop-off point until your return has been fully processed and you have received a refund.
*Important Notice: Sale items are subject to our standard return policy, with a return period of 14 days.

We can also accept returns in person at our stores. Products must be returned with their original packaging and swing tags intact. The product must be unused, unworn and in an unaltered condition. Your return will be checked and processed by our Online team the following business day and you will be refunded to your original payment method.

We will process a refund to your original method of payment within 48 hours of receiving your return. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

Please be aware that returns are accepted only from EU countries. To ensure proper processing, items must be sent back from the original delivery address.

These services are provided on a discretionary basis. Your statutory rights are not affected and full details of your rights to cancel an order can be found in our TERMS OF SALE.